At Hey Trovey, we aim to process all orders as quickly as possible. Most orders are processed within 1–3 business days.
Once your order is processed, you will receive a confirmation email with your order details.
Shipping Methods & Delivery Times
We offer free shipping on all orders. Estimated delivery time is 5–18 business days depending on your location and shipping method.
Delivery times may vary depending on holidays, high season, or unforeseen delays.
Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can track your package on our website or directly through the courier’s tracking portal.
Lost or Damaged Packages
If your package is lost or damaged during shipping, please contact us at info@heytrovey.com within 7 days of receiving your order. We will work with the shipping carrier to resolve the issue and arrange a replacement or refund if necessary.
Address Accuracy
Please ensure your shipping address is correct at the time of purchase. Hey Trovey is not responsible for orders shipped to incorrect addresses provided by customers.
Contact Us
For any questions regarding shipping, tracking, or delivery, email us at: info@heytrovey.com. We strive to respond within 24 hours during business days.
