Overview
At Hey Trovey, our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer a full refund or exchange.
We offer refunds for eligible items in accordance with the conditions outlined in this policy. for eligible items in accordance with the conditions outlined in this policy. No refunds are provided for any item or service that has been used.
Eligibility for Returns
To qualify for a return, your item must be:
- Unused and in the same condition you received it
- In its original packaging
- Returned with proof of purchase
Do not send your item back unless instructed by our support team.
Non-returnable Items
Certain items may be non-returnable due to hygiene, safety, or usage considerations.
Refund Process
After receiving and inspecting your return, we will notify you by email. Approved refunds will be processed back to the original payment method within standard processing times.
In cases of defective or incorrect items, return shipping costs will be covered by Hey Trovey. For all other eligible returns, customers are responsible for return shipping costs.
Late or Missing Refunds
If you have not received a refund:
1. Check your bank account
2. Contact your credit card company
3. Contact your bank
If you still have not received it, email us at info@heytrovey.com.
Sale Items
Only regular-priced items may be refunded. Sale items cannot be refunded.
Exchanges
We replace items only if defective or damaged. If you need an exchange, email info@heytrovey.com for further instructions.
Gifts
If the item was marked as a gift and shipped directly to you, you will receive a gift credit once the return is received.
If the giver had the item shipped to themselves, we will send the refund to the original purchaser.
Shipping Returns
Send your return to the address provided by Hey Trovey support.
- Customers cover return shipping costs
- Shipping fees are non-refundable
- Refunds may have return shipping deducted
- Delivery times for exchanged items may vary
For high-value returns, consider tracked shipping or insurance. We are not responsible for lost returns.
Need Help?
For questions about refunds or returns, contact us at info@heytrovey.com.